Skip to main content

πŸ“§ Follow Up on Item Bought

🧠 Overview

This feature sends automated follow-up emails after a customer purchases specific products.

πŸ‘‰ Triggered when:

  • an order contains selected product IDs
  • order reaches specific status

πŸ“ Location

Magephoenix β†’ Follow up on purchase

βš™οΈ Configuration Settings

πŸ”§ General Settings

Setting What it does Notes
Enable / Disable Turns campaign ON/OFF Quick toggle
Name Internal name for campaign Not visible to customers

🎯 Trigger Conditions

Setting What it does Example
Product IDs that trigger on Sends email if ANY listed product is in order 5045, 1234
Order Statuses Order must match status to trigger email complete, processing

πŸ›’ Order / Cart Filters

Setting What it does Notes
Include Guests Sends emails to guest users Based on entered email
Send only to carts over Minimum order value required 0 = no limit

πŸ–ΌοΈ Email Content Options

Setting What it does Notes
Show Images in Order Details Displays product images in email Affects @orderitems variable

βœ‰οΈ Email Setup

Setting What it does Example
Email Title Subject line of email Supports @firstname, @lastname
Email Content Email body Use editor for easier formatting
Send BCC To Sends copy to this email Also used for testing
Sender’s Email Custom sender email ⚠️ Must exist in cPanel
Sender’s Name Custom sender name Optional

πŸ§ͺ Testing Feature

Setting What it does Behavior
Send Sample Email Sends preview email Uses random order
Β  Β  Sent ONLY to BCC email
Β  Β  Customer is NOT notified

🎯 Use Cases

Scenario Solution
Send tips after product purchase Target specific Product IDs
Trigger only after shipment Use complete status
Preview email safely Use Send Sample Email
Personalize subject Use @firstname

⚠️ Important Notes

  • Product match is ANY, not ALL
  • Sender email must exist β†’ otherwise goes to spam
  • Sample email:
    • does NOT notify customer
    • uses random order data

πŸŽ₯ Example

Setup:

  • Product: Menorah Car Magnet (ID: 5045)
  • Configure email
  • Send test via Sample Email
  • Enable campaign

🧠 Dev Notes

  • Logic depends on:
    • order items
    • order status
  • Email variables:
    • @firstname
    • @lastname
    • @orderitems

πŸ”₯ Summary

Area Purpose
Trigger Product IDs + Order Status
Filter Order value / guest
Email Subject + Content
Test Sample email via BCC

No comments to display

Back to top