📧 Follow Up on Item Bought

🧠 Overview

This feature sends automated follow-up emails after a customer purchases specific products.

👉 Triggered when:

an order contains selected product IDs order reaches specific status

📍 Location

Magephoenix → Follow up on purchase

⚙️ Configuration Settings

🔧 General Settings

Setting What it does Notes Enable / Disable Turns campaign ON/OFF Quick toggle Name Internal name for campaign Not visible to customers

🎯 Trigger Conditions

Setting What it does Example Product IDs that trigger on Sends email if ANY listed product is in order 5045, 1234 Order Statuses Order must match status to trigger email complete, processing

🛒 Order / Cart Filters

Setting What it does Notes Include Guests Sends emails to guest users Based on entered email Send only to carts over Minimum order value required 0 = no limit

🖼️ Email Content Options

Setting What it does Notes Show Images in Order Details Displays product images in email Affects @orderitems variable

✉️ Email Setup

Setting What it does Example Email Title Subject line of email Supports @firstname, @lastname Email Content Email body Use editor for easier formatting Send BCC To Sends copy to this email Also used for testing Sender’s Email Custom sender email ⚠️ Must exist in cPanel Sender’s Name Custom sender name Optional

🧪 Testing Feature

Setting What it does Behavior Send Sample Email Sends preview email Uses random order Sent ONLY to BCC email Customer is NOT notified

🎯 Use Cases

Scenario Solution Send tips after product purchase Target specific Product IDs Trigger only after shipment Use complete status Preview email safely Use Send Sample Email Personalize subject Use @firstname

⚠️ Important Notes

Product match is ANY, not ALL Sender email must exist → otherwise goes to spam Sample email:

does NOT notify customer uses random order data

🎥 Example

Setup:

Product: Menorah Car Magnet (ID: 5045) Configure email Send test via Sample Email Enable campaign

🧠 Dev Notes

Logic depends on:

order items order status Email variables:

@firstname @lastname @orderitems

🔥 Summary

Area Purpose Trigger Product IDs + Order Status Filter Order value / guest Email Subject + Content Test Sample email via BCC